Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Access rapid la asistenta tehnica si solutii pentru probleme si incidente IT.
Systems Support
Request information
Request for specific data or details about a product, service, or process.
Required fields are marked with an asterisk*
{"xsrfToken":"3c99cb99612464384e87d4f06f9a83786322ef95_lout","branding":{"id":"5","key":"hel","name":"IT Service Desk Portal","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#fffeef","headerLinkColor":"#292929","headerLinkHoverColor":"#deddd1","headerLinkHoverBGColor":"#deddd1","headerBadgeColor":"#deddd1"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Self-Help Center","sharedPortalName":"Self-Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Self-Help Center","sharedPortalName":"Self-Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e31452b7-da10-426a-8a31-a7f9618538fc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjM0ZTdhOS0zYzNiLTQxY2QtOWRlMS0wYjZmOGViNWRiMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUzMTQ1MmI3LWRhMTAtNDI2YS04YTMxLWE3Zjk2MTg1MzhmYyI6WyJyZWFkIl19LCJleHAiOjE3NzA2ODUwMjIsIm5iZiI6MTc3MDY4NDQyMn0.uG-PISvvlNfnkDbQ0ehgCdP3a3TnYMpZIGdFDlbjD8g&client=1234e7a9-3c3b-41cd-9de1-0b6f8eb5db28&height=300&mode=fit","bannerMediaApiFileId":"e31452b7-da10-426a-8a31-a7f9618538fc","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"hel","projectId":10006,"serviceDeskId":5,"name":"IT Service Desk Portal","description":"<p>Access rapid la asistenta tehnica si solutii pentru probleme si incidente IT.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"91","name":"Access Identity","descriptionHtml":"","callToAction":"Access Identity","introHtml":"<p>Request for access to systems or data, usually involving the creation or modification of user identities and permissions.</p>","icon":10475,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[19,17],"key":""},{"id":"230","name":"Account issue","descriptionHtml":"","callToAction":"Account issue","introHtml":"<p>Problems related to user accounts, such as login failures, password resets, or account access.</p>","icon":10492,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[19],"key":""},{"id":"238","name":"Customs Issue","descriptionHtml":"","callToAction":"Customs Issue","introHtml":"<p>Assistance with setup, configuration, or troubleshooting of customs software to ensure compliance and efficient operation. (AES, SIIV, NCTS5, CertSign, Paperless)</p>","icon":10682,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10682","groups":[21],"key":""},{"id":"309","name":"Device Management Request","descriptionHtml":"","callToAction":"Device Management Request","introHtml":"<p>Request to purchase devices or equipment from the organization at the end of their lifecycle.</p>","icon":10667,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[18],"key":""},{"id":"315","name":"Feature Enhancement Request","descriptionHtml":"","callToAction":"Feature Enhancement Request","introHtml":"<p>Request to improve or add new functionalities to an existing product or service, aiming to boost user experience or performance.</p>","icon":10480,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[20],"key":""},{"id":"307","name":"Financial Reception","descriptionHtml":"","callToAction":"Financial Reception","introHtml":"<p>Request for confirmation or receipt of financial transactions, payments, or invoices.</p>","icon":10536,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[17],"key":""},{"id":"239","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[19,20],"key":""},{"id":"52","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for meetings or help customers to log-in or help etc..</p>","icon":10541,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[20,18,19,21,17],"key":""},{"id":"226","name":"Microsoft issue","descriptionHtml":"","callToAction":"Microsoft issue","introHtml":"<p>Problems related to Microsoft software or services, including installation errors, updates, or functionality concerns.</p>","icon":10527,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[19],"key":""},{"id":"92","name":"Mobile Phone Configuration","descriptionHtml":"","callToAction":"Mobile Phone Configuration","introHtml":"<p>Request for setup and configuration of mobile phones, including app installation, network settings, and security.</p>","icon":10550,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[19,17],"key":""},{"id":"310","name":"Network Issue","descriptionHtml":"","callToAction":"Network Issue","introHtml":"<p>Problems affecting network connectivity, performance, or configuration, impacting communication and data transfer within or outside the organization.</p>","icon":10474,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[21],"key":""},{"id":"340","name":"Offboard an employee","descriptionHtml":"","callToAction":"Offboard an employee","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":10514,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[19,21,17],"key":""},{"id":"218","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"<p>Process of integrating new employees or users into an organization, including training, orientation, and access setup.</p>","icon":10594,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[19,17],"key":""},{"id":"311","name":"Performance Issue","descriptionHtml":"","callToAction":"Performance Issue","introHtml":"<p>Degradation in system or application responsiveness, speed, or efficiency, often requiring investigation to identify and resolve bottlenecks.</p>","icon":10490,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[20,21],"key":""},{"id":"233","name":"Printing issue","descriptionHtml":"","callToAction":"Printing issue","introHtml":"<p>Problems related to printing tasks, such as printer connectivity, quality issues, or driver malfunctions.</p>","icon":10529,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[21],"key":""},{"id":"314","name":"Process Improvement Request","descriptionHtml":"","callToAction":"Process Improvement Request","introHtml":"<p>Suggestions or proposals aimed at enhancing efficiency, effectiveness, or quality in existing workflows or procedures.</p>","icon":10482,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[20],"key":""},{"id":"63","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[20,21,17],"key":""},{"id":"64","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[18,17],"key":""},{"id":"93","name":"Request a reconfiguration","descriptionHtml":"","callToAction":"Request a reconfiguration","introHtml":"<p>Request to modify or change the current settings or setup of a device or system.</p>","icon":10469,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[20,18,19,21,17],"key":""},{"id":"173","name":"Request for access","descriptionHtml":"","callToAction":"Request for access","introHtml":"<p>Need access to VPN, fileserver, new account in apps or platform , add or create groups, creare group adress</p>","icon":10504,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[20,19,21],"key":""},{"id":"152","name":"Request information","descriptionHtml":"","callToAction":"Request information","introHtml":"<p>Request for specific data or details about a product, service, or process.</p>","icon":10508,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[20,18,19,21,17],"key":""},{"id":"60","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>Request to acquire new hardware devices or components for use within an organization.</p>","icon":10550,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[18,17],"key":""},{"id":"59","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>Request to acquire or install new software applications or licenses for organizational use.</p>","icon":10547,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[18,17],"key":""},{"id":"312","name":"Security Incident","descriptionHtml":"","callToAction":"Security Incident","introHtml":"<p>Events that threaten the confidentiality, integrity, or availability of information, including breaches, malware infections, or unauthorized access.</p>","icon":10504,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[21],"key":""},{"id":"231","name":"ANAF/ SFTP issue","descriptionHtml":"","callToAction":"ANAF/ SFTP issue","introHtml":"<p>Issues related to ANAF or E-Factura</p>","icon":10484,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"306","name":"Asset Management","descriptionHtml":"","callToAction":"Asset Management","introHtml":"<p>Process of tracking and managing an organization's assets, including their acquisition, maintenance, and disposal.</p>","icon":10470,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"313","name":"Configuration error","descriptionHtml":"","callToAction":"Configuration error","introHtml":"<p>Mistakes or missettings in system or software configurations that impede functionality or performance.</p>","icon":10469,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"67","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"236","name":"Customs","descriptionHtml":"","callToAction":"Customs","introHtml":"<p>Support request for clients using Customs software, involving assistance with connections, configurations, or troubleshooting. (Paperless, Certsign, AES, SIIV, NCTS5)</p>","icon":10538,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"61","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"174","name":"End User Issue ","descriptionHtml":"","callToAction":"End User Issue ","introHtml":"<p>Request for support addressing issues caused by end user errors or lack of training, requiring clarification or guidance.</p>","icon":10545,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"308","name":"Financial Request","descriptionHtml":"","callToAction":"Financial Request","introHtml":"<p>Request related to IT procurement, including purchase requests, purchase orders, and contract management for technology products and services.</p>","icon":10484,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"94","name":"Information Security Update/Fix","descriptionHtml":"<p>Information Security tasks from ISMS, Audits, NIS compliance.<br> Please always add the source of the task.</p>","callToAction":"Information Security Update/Fix","introHtml":"<p>Request for updates or fixes related to information security, including patches, vulnerability resolutions, and compliance measures.</p>","icon":10526,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"66","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"176","name":"Non IT Issue","descriptionHtml":"","callToAction":"Non IT Issue","introHtml":"<p>Request for assistance with issues unrelated to IT, covering topics such as HR, facilities, or administrative matters.</p>","icon":10506,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"177","name":"Non IT issue","descriptionHtml":"","callToAction":"Non IT issue","introHtml":"<p>Request for assistance with issues unrelated to IT, covering topics such as HR, facilities, or administrative matters.</p>","icon":10550,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"65","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>A formal appeal to modify existing operations, processes, or configurations, often requiring justification and documentation.</p>","icon":10528,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"240","name":"Request a new project","descriptionHtml":"","callToAction":"Request a new project","introHtml":"<p>Proposal to initiate a new project, outlining objectives, scope, resources needed, and potential benefits.</p>","icon":10511,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"175","name":"Works as designed","descriptionHtml":"","callToAction":"Works as designed","introHtml":"<p>Indication that a system or application is functioning correctly according to specifications and requirements, with no issues to address.</p>","icon":10501,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General Requests"},{"id":18,"name":"Computer Assistance"},{"id":19,"name":"Account Support"},{"id":20,"name":"DevOps Requests"},{"id":21,"name":"Systems Support"}],"orderMapping":{"50":[230,226,177,176,175,174,173,60,218],"21":[340,63,310,311,233,238,93,152,173,312,52],"17":[218,340,60,59,64,63,93,152,92,91,307,52],"19":[218,340,239,173,230,226,91,152,93,92,52],"20":[93,152,63,52,315,314,311,239,173],"18":[64,93,60,59,152,309,52]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HEL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjM0ZTdhOS0zYzNiLTQxY2QtOWRlMS0wYjZmOGViNWRiMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA2ODU2MjIsIm5iZiI6MTc3MDY4NDQyMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._BAtPO65k4DSW9tvYPIPvsVU2vvPNGK49PUW-H6cl_Y","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"1234e7a9-3c3b-41cd-9de1-0b6f8eb5db28","tokenDurationInMins":20}},"reqCreate":{"id":152,"projectId":10006,"issueType":{"id":"10006","name":"[System] Service request"},"form":{"name":"Request information","descriptionHtml":"","callToAction":"Request information","intro":"<p>Request for specific data or details about a product, service, or process.</p>","instructions":"","icon":10508,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Why do you need this?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/152","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/152","calendarParams":{"firstDay":0,"date":"2026-02-10T02:47:02+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjM0ZTdhOS0zYzNiLTQxY2QtOWRlMS0wYjZmOGViNWRiMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA2ODU2MjIsIm5iZiI6MTc3MDY4NDQyMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._BAtPO65k4DSW9tvYPIPvsVU2vvPNGK49PUW-H6cl_Y","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"1234e7a9-3c3b-41cd-9de1-0b6f8eb5db28","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}