IT Support

Access rapid la asistenta tehnica si solutii pentru probleme si incidente IT.

Contact us about

Device & Software

What can we help you with?

Request new software

Required fields are marked with an asterisk

{"xsrfToken":"b1e2cfd38d645f0e16a5c7ae2c213a948dba1013_lout","branding":{"id":"5","key":"hel","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f082ee5e-b034-4a63-ba23-bffd328e09fb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjM0ZTdhOS0zYzNiLTQxY2QtOWRlMS0wYjZmOGViNWRiMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYwODJlZTVlLWIwMzQtNGE2My1iYTIzLWJmZmQzMjhlMDlmYiI6WyJyZWFkIl19LCJleHAiOjE3OTQ0OTcxMDEsIm5iZiI6MTc5NDQ5NjUwMX0.PF6gBanNE5EpeAp3VjTI-WS2abiAzmO3-VqS6sSUICU&client=1234e7a9-3c3b-41cd-9de1-0b6f8eb5db28&mode=fit","logoId":"f082ee5e-b034-4a63-ba23-bffd328e09fb","isLogoAvailable":true,"helpCenterTitle":"Welcome to DP World Constanta Support","sharedPortalName":"IT Service Portal","userInitialAnnouncementHeader":"Please call the Service Desk to report any production incidents.","userInitialAnnouncementMessageWiki":"Contact us on: +40 730 700 111","translations":{"en-US":{"helpCenterTitle":"Welcome to DP World Constanta Support","sharedPortalName":"IT Service Portal","announcementHeader":"Please call the Service Desk to report any production incidents.","announcementMessage":"Contact us on: +40 730 700 111","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#20134f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0031ed78-59b2-43cd-ae4d-fb1a3ddc4b44/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjM0ZTdhOS0zYzNiLTQxY2QtOWRlMS0wYjZmOGViNWRiMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwMzFlZDc4LTU5YjItNDNjZC1hZTRkLWZiMWEzZGRjNGI0NCI6WyJyZWFkIl19LCJleHAiOjE3OTQ0OTcxMDEsIm5iZiI6MTc5NDQ5NjUwMX0.gXPzF0cH7h7Xcwv2D243SbIIvCpc9Zd9GPIpKPa57bk&client=1234e7a9-3c3b-41cd-9de1-0b6f8eb5db28&height=300&mode=fit","bannerMediaApiFileId":"0031ed78-59b2-43cd-ae4d-fb1a3ddc4b44","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#20134f","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"hel","projectId":10006,"serviceDeskId":5,"name":"IT Support","description":"Access rapid la asistenta tehnica si solutii pentru probleme si incidente IT.","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"476","name":"Change request form","descriptionHtml":"","callToAction":"Change request form","introHtml":"Submit a change request for review, approval, and implementation.","icon":10477,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[21],"key":""},{"id":"238","name":"Customs Issue","descriptionHtml":"","callToAction":"Customs Issue","introHtml":"Assistance with setup, configuration, or troubleshooting of customs software to ensure compliance and efficient operation. (AES, SIIV, NCTS5, CertSign, Paperless)","icon":10682,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10682","groups":[21],"key":""},{"id":"575","name":"General IT Enquiry","descriptionHtml":"","callToAction":"General IT Enquiry","introHtml":"Submit a general IT question or request assistance with a matter not covered by the available options.","icon":10691,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","groups":[17],"key":""},{"id":"542","name":"IT Equipment Purchase Request","descriptionHtml":"","callToAction":"IT Equipment Purchase Request","introHtml":"Request to purchase end-of-life IT equipment","icon":10536,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[18],"key":""},{"id":"576","name":"Microsoft 365 Service Request","descriptionHtml":"","callToAction":"Microsoft 365 Service Request","introHtml":"Request Microsoft 365 administrative changes, including groups, shared mailboxes, distribution lists, permissions, Teams, SharePoint, or membership updates","icon":10527,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[19],"key":""},{"id":"226","name":"Microsoft issue","descriptionHtml":"","callToAction":"Microsoft issue","introHtml":"Problems related to Microsoft software or services, including installation errors, updates, or functionality concerns.","icon":10665,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[18],"key":""},{"id":"92","name":"Mobile Phone Configuration","descriptionHtml":"","callToAction":"Mobile Phone Configuration","introHtml":"Request for setup and configuration of mobile phones, including app installation, network settings, and security.","icon":10471,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[18],"key":""},{"id":"310","name":"Network Issue","descriptionHtml":"","callToAction":"Network Issue","introHtml":"Problems affecting network connectivity, performance, or configuration, impacting communication and data transfer within or outside the organization.","icon":10474,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[21],"key":""},{"id":"340","name":"Offboard an employee","descriptionHtml":"","callToAction":"Offboard an employee","introHtml":"Submit an offboarding request for an employee leaving the company.","icon":10514,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[160],"key":""},{"id":"218","name":"Onboard a new employee","descriptionHtml":"","callToAction":"Onboard a new employee","introHtml":"Submit an onboarding request for a new CSCT employee, including account, access, and equipment setup.","icon":10517,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[160],"key":""},{"id":"173","name":"Onboarding – IT Requirements","descriptionHtml":"","callToAction":"Onboarding – IT Requirements","introHtml":"Request the setup or modification of user accounts and access to applications, systems, shared folders, or security groups, including access required as part of the employee onboarding process.","icon":10504,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[160],"key":""},{"id":"311","name":"Performance Issue","descriptionHtml":"","callToAction":"Performance Issue","introHtml":"Degradation in system or application responsiveness, speed, or efficiency, often requiring investigation to identify and resolve bottlenecks.","icon":10490,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[21],"key":""},{"id":"233","name":"Printing issue","descriptionHtml":"","callToAction":"Printing issue","introHtml":"Problems related to printing tasks, such as printer connectivity, quality issues, or driver malfunctions.","icon":10529,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[18],"key":""},{"id":"63","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[21],"key":""},{"id":"230","name":"Report an Account or Login Issue","descriptionHtml":"","callToAction":"Report an Account or Login Issue","introHtml":"Problems related to user accounts, such as login failures, password resets, or account access.","icon":10518,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[19],"key":""},{"id":"64","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10512,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[18],"key":""},{"id":"93","name":"Request a reconfiguration","descriptionHtml":"","callToAction":"Request a reconfiguration","introHtml":"Request to modify or change the current settings or setup of a device or system.","icon":10469,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[21,18],"key":""},{"id":"642","name":"Request File Server or Shared Folder Access","descriptionHtml":"","callToAction":"Request File Server or Shared Folder Access","introHtml":"Request new, modified, or removed access to company file servers, network drives, or shared folders.","icon":10635,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[19],"key":""},{"id":"152","name":"Request information","descriptionHtml":"","callToAction":"Request information","introHtml":"Request for specific data or details about a product, service, or process.","icon":10508,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[17],"key":""},{"id":"60","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"Request to acquire new hardware devices or components for use within an organization.","icon":10550,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[18],"key":""},{"id":"59","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"Request to acquire or install new software applications or licenses for organizational use.","icon":10547,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[18],"key":""},{"id":"312","name":"Security Incident","descriptionHtml":"","callToAction":"Security Incident","introHtml":"Report suspicious or phishing emails, malicious links or attachments, malware, data breaches, unauthorized access, or any activity that may compromise company information or systems.","icon":10627,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[193],"key":""},{"id":"609","name":"Software issue","descriptionHtml":"","callToAction":"Software issue","introHtml":"Report errors, crashes, update failures, licensing problems, or other issues affecting installed software or business applications.","icon":10545,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[18],"key":""},{"id":"91","name":"Access Identity","descriptionHtml":"","callToAction":"Access Identity","introHtml":"Request for access to systems or data, usually involving the creation or modification of user identities and permissions.","icon":10475,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"231","name":"ANAF/ SFTP issue","descriptionHtml":"","callToAction":"ANAF/ SFTP issue","introHtml":"Issues related to ANAF or E-Factura","icon":10484,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"306","name":"Asset Management","descriptionHtml":"","callToAction":"Asset Management","introHtml":"Process of tracking and managing an organization's assets, including their acquisition, maintenance, and disposal.","icon":10470,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"313","name":"Configuration error","descriptionHtml":"","callToAction":"Configuration error","introHtml":"Mistakes or missettings in system or software configurations that impede functionality or performance.","icon":10469,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"67","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"Document and share learnings from an incident so that it doesn't happen again","icon":10523,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"236","name":"Customs","descriptionHtml":"","callToAction":"Customs","introHtml":"Support request for clients using Customs software, involving assistance with connections, configurations, or troubleshooting. (Paperless, Certsign, AES, SIIV, NCTS5)","icon":10538,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"61","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"174","name":"End User Issue ","descriptionHtml":"","callToAction":"End User Issue ","introHtml":"Request for support addressing issues caused by end user errors or lack of training, requiring clarification or guidance.","icon":10545,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"315","name":"Feature Enhancement Request","descriptionHtml":"","callToAction":"Feature Enhancement Request","introHtml":"Request to improve or add new functionalities to an existing product or service, aiming to boost user experience or performance.","icon":10480,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"307","name":"Financial Reception","descriptionHtml":"","callToAction":"Financial Reception","introHtml":"Request for confirmation or receipt of financial transactions, payments, or invoices.","icon":10536,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"308","name":"Financial Request","descriptionHtml":"","callToAction":"Financial Request","introHtml":"Request related to IT procurement, including purchase requests, purchase orders, and contract management for technology products and services.","icon":10484,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"239","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10517,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"52","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for meetings or help customers to log-in or help etc..","icon":10541,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"94","name":"Information Security Update/Fix","descriptionHtml":"Information Security tasks from ISMS, Audits, NIS compliance.\n \n Please always add the source of the task.","callToAction":"Information Security Update/Fix","introHtml":"Request for updates or fixes related to information security, including patches, vulnerability resolutions, and compliance measures.","icon":10526,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"66","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"176","name":"Non IT Issue","descriptionHtml":"","callToAction":"Non IT Issue","introHtml":"Request for assistance with issues unrelated to IT, covering topics such as HR, facilities, or administrative matters.","icon":10506,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"177","name":"Non IT issue","descriptionHtml":"","callToAction":"Non IT issue","introHtml":"Request for assistance with issues unrelated to IT, covering topics such as HR, facilities, or administrative matters.","icon":10550,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"314","name":"Process Improvement Request","descriptionHtml":"","callToAction":"Process Improvement Request","introHtml":"Suggestions or proposals aimed at enhancing efficiency, effectiveness, or quality in existing workflows or procedures.","icon":10482,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"309","name":"Purchase Request","descriptionHtml":"","callToAction":"Purchase Request","introHtml":"Request to purchase devices or equipment from the organization at the end of their lifecycle.","icon":10667,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[],"key":""},{"id":"65","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"A formal appeal to modify existing operations, processes, or configurations, often requiring justification and documentation.","icon":10528,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"240","name":"Request a new project","descriptionHtml":"","callToAction":"Request a new project","introHtml":"Proposal to initiate a new project, outlining objectives, scope, resources needed, and potential benefits.","icon":10511,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"509","name":"Request for access","descriptionHtml":"","callToAction":"Request for access","introHtml":"","icon":10504,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"175","name":"Works as designed","descriptionHtml":"","callToAction":"Works as designed","introHtml":"Indication that a system or application is functioning correctly according to specifications and requirements, with no issues to address.","icon":10501,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"Accounts & Access"},{"id":18,"name":"Device & Software"},{"id":21,"name":"Infrastructure & Production Systems"},{"id":160,"name":"People Management"},{"id":193,"name":"Security"},{"id":17,"name":"Other IT Requests"}],"orderMapping":{"17":[575,152],"160":[218,340,173],"159":[218,340],"50":[230,226,177,176,175,174,173,60,218],"19":[230,642,576],"20":[93,152,63,315,314,311,239,173],"193":[312],"18":[609,64,93,60,59,542,226,92,233],"21":[63,310,311,238,93,476]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HEL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjM0ZTdhOS0zYzNiLTQxY2QtOWRlMS0wYjZmOGViNWRiMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzMjQxODE2NzciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzk0NDk3NzAxLCJuYmYiOjE3OTQ0OTY1MDEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.XTctsNuqjBixlyi6jWgZj2zNUWyhgmO6fl2BOKbTdNU","targetCollection":"upload-user-collection-1324181677","endpointUrl":"https://api.media.atlassian.com","clientId":"1234e7a9-3c3b-41cd-9de1-0b6f8eb5db28","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"childReq":null,"reqCreate":{"id":59,"projectId":10006,"issueType":{"id":"10006","name":"[System] Service request"},"form":{"name":"Request new software","descriptionHtml":"","callToAction":"Request new software","intro":"Request to acquire or install new software applications or licenses for organizational use.","instructions":"","icon":10547,"iconUrl":"https://ajutor.it.csct.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Why do you need this?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/59","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/59","calendarParams":{"firstDay":0,"date":"2026-11-12T17:15:01+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjM0ZTdhOS0zYzNiLTQxY2QtOWRlMS0wYjZmOGViNWRiMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzMjQxODE2NzciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzk0NDk3NzAxLCJuYmYiOjE3OTQ0OTY1MDEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.XTctsNuqjBixlyi6jWgZj2zNUWyhgmO6fl2BOKbTdNU","targetCollection":"upload-user-collection-1324181677","endpointUrl":"https://api.media.atlassian.com","clientId":"1234e7a9-3c3b-41cd-9de1-0b6f8eb5db28","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dpwro","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b1e2cfd38d645f0e16a5c7ae2c213a948dba1013_lout","baseUrl":"https://ajutor.it.csct.ro/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dpwro.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1234e7a9-3c3b-41cd-9de1-0b6f8eb5db28","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"266caa48d9134dfaa4ab14bdcc83a894","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://dpwro.atlassian.net","edition":"premium","requestIntroEnabled":true,"anonymousEnabled":true}